Fair & Transparent Refund Guidelines
This Refund Policy explains the conditions, process, and limitations related to refund requests for Smart Villeges Membership services.
At Smart Villeges Membership, we aim to maintain complete transparency in all payments, memberships, and services. Users are requested to carefully read this policy before making any payment on our website or platform.
By completing a payment, registering for membership, or using our services, you agree to the terms mentioned in this Refund Policy.
Refund Eligibility
Refund requests may be considered only if the service has not been activated, used, or processed by the company.
Non-Refundable Services
Membership fees, service charges, processing charges, documentation charges, and already delivered services may be non-refundable.
Request Timeline
Users must submit refund requests within the applicable time period from the date of payment, along with valid payment proof and reason.
Verification Process
All refund requests will be reviewed by the company team. Approval or rejection will depend on service status, usage, and company policy.
Refund Processing
Approved refunds will be processed to the original payment method or another approved mode within a reasonable processing period.
Policy Updates
Smart Villeges Membership reserves the right to update, modify, or change this Refund Policy at any time as per business and legal requirements.
Membership Fee Refund
Membership fees may be non-refundable once the membership account is activated, benefits are assigned, login access is provided, or any service has been used by the member. Refund consideration will depend on the status of activation and service delivery.
Service Charges & Processing Fees
Any service charges, gateway charges, administrative charges, documentation charges, verification fees, or processing fees may not be refundable once the service process has started.
Real Estate Related Payments
Payments related to site visits, booking assistance, project documentation, property services, or real estate support shall be handled as per the specific project, developer, booking, or service agreement terms applicable at the time of transaction.
Duplicate or Failed Transactions
In case of duplicate payments, failed transactions, or payment debits without successful service confirmation, users should contact support with transaction ID, payment date, amount, and payment screenshot for verification.
How To Request a Refund
To request a refund, users must contact our support team through the official contact page or email address with full name, registered mobile number, payment proof, transaction ID, payment date, amount, and reason for refund request.
Refund Approval & Rejection
Smart Villeges Membership reserves the right to approve or reject refund requests after internal verification. Refunds may be denied if the service has been activated, used, delivered, misused, or if the request does not meet policy conditions.
Processing Time
Approved refunds may take a reasonable number of working days to reflect in the user's bank account or original payment method, depending on the payment gateway, bank, or financial institution.
Changes To This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date. Users are advised to review this page periodically.
Need Help With a Refund Request?
Contact our support team with your payment proof and transaction details for refund-related assistance.